This project is under a non-disclosure agreement. 
To read about my learnings, please visit my post published on the
Overview
I was the sole owner of the project, responsible for user exploration, scoping and designing.
The project took place over a span of 12 weeks while collaborating across 3 different teams in the Platform Cloud at Salesforce. I successfully executed the project and received a full-time return offer effective in 2018, post graduation.
It was a challenging and rewarding deep dive into designing for user capability and customization, rather than just end users. This is the distinction I learned in designing for enterprise.
Problem
Sales representatives are often in the field when using the Salesforce mobile app and want key information they can act on. Mobile users have reported that relevant accounts and frequently accessed records are hard to find, and the current mobile experience does not align with the desktop experience.
How might we deliver a cohesive experience in the mobile app for discovering and acting on information relevant to the user (possibly even before they search)?
Scoping search design
The most important step in my design process was gaining a full understanding of the scope of problem. While I was designing to optimize mobile search, it was not search as a component that I was designing for. 
Rather, users were having trouble finding information and selecting relevant result: I was designing for a narrative of discovery. This problem of discovery could originate in many areas and touch aspects such as navigation, information architecture within the app, or even the way results are displayed.

Reframing the search project towards the discovery narrative.

My process
My process involved comprehensive deep dive into search design and the problem. Once I had scoped the problem, I embedded collaboration in my process:  
 •  Worked with engineers, PMs, researchers, and designers to understand current state
 •  Ran design studios and crafted research plans across teams
 •   Conducted multiple rounds of iterative testing 
                   -Made changes between tests to get the most  feedback from users. 
 •   Planned and moderated each usability test myself
                   -Gained valuable experience on how to elicit prioritization and preference from users. 
Deliverables
 Some of my major final deliverables for the summer included: 
 •  My research presentations published on the internal UX site
 •  Documented patterns from usability testing recordings
 •  Wireframe concepts for new mobile layout
 •  High fidelity concepts with animation, including voice search interactions
                      -Created using InVision and Principle. 
 •  Final presentation with main takeaways
 •  Blog post on search design principles for the Salesforce UX blog
.   .   .
This project is under a non-disclosure agreement. 
To read about my learnings, please visit my post published on the
.   .   .
                
  A celebratory photo taken after completing design intern final presentations!  
       Thank you to the Salesforce UX team for the amazing experience I had this summer.
Back to Top